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Tuesday, May 25, 2004

Comments

songstress7

Poor Gene! Thankfully I have not been affected by this situation... I feel for you, though, with trying to get someone - anyone! - to help you fix it.

Paul Lindner

Hi!

If you want to blame someone, blame me. I proposed this solution and wrote the code that does the blocking. My apologies for the pain you've endured!

We now allow you to override the RBL block by entering a word on a form that is displayed on the error page. Just scroll down and enter it what you see displayed on screen.

To be improperly listed in sorbs or one of the other block lists really sucks.. But the truth is, they're really quite accurate. Almost all of our comment spam has been eliminated by putting this in service.

I hope that the new override feature helps to resolve the problem for you, at least in the short term. Feel free to email me if you have further concerns.


gene

Thanks for the help, Paul, it seems to work. My question remains: why couldn't the folks over at customer service have told me this? Why did I have to spend valuable time openining three help tickets to three different places over the same issue. I sure wish you guys had worked on this 'fix' BEFORE you unleashed this headache on your unsuspecting customers!

Dana

Gene--truly sorry for all the problems, and yes, it is frustrating that you who pays the $$ had to also do all the work. i am glad you got it worked out as i would love to hear your thoughts on my latest general question. No, that's actually not a plug for comments (i get plenty and don't need to plug) but an honest request to hear your thoughts.

Glad that you realize i hadn't blackballed you personally!

Paul Lindner

Hi there. I apologize for the run-around you received. We didn't put this block through the normal testing period because it was essentially an emergency fix, plus it was difficult to predict it's impact.

We'll do better on our agility between the support team and engineering going forward. We don't want you to waste your time with blog spam or with erroneous spam blocking.

Thanks.
Paul

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